Terms and conditions

01 Introduction

These Terms and Conditions ("Terms") govern your use of the GDPR STEPWISE™ programme and website operated by Structured PM Ltd ("we", "us", "our") at www.structured-pm.com.

By purchasing or accessing our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

02 Our Services

GDPR STEPWISE™ is a structured compliance programme for SMEs and growing businesses seeking to achieve and maintain UK GDPR compliance. Our services are:

• Step zero: A free diagnostic. It produces a written picture of where your business stands and which route suits you. You keep what it produces whether you go further or not.
• Self-Serve: A subscription giving access to all eleven steps, step 0 to step 10. You answer questions about how your business works and the platform generates your registers, notices and procedures.
• Guided: The same ten steps, bought one step at a time, with each step reviewed and signed off before the next one starts.
• Done for you: We run the steps and you approve the output. Scoped and quoted for each engagement, contracted separately, and not covered by these Terms.

Both Self-Serve and Guided cover the same ten steps. The difference is who checks the work. Deliverables for each step are described on our website and provided within your compliance dashboard.

03 Eligibility

To purchase our services, you must:

• Be at least 18 years of age.
• Be acting on behalf of a business, organisation, or as a sole trader (our services are B2B in nature).
• Provide accurate and complete registration information.
• Have the legal authority to enter into contracts on behalf of your organisation.

By purchasing, you confirm that you are acting in the course of a business, trade, craft or profession and not as a consumer. Our services are sold to organisations and sole traders, and our prices and these Terms are set on that basis.

We reserve the right to decline or cancel any purchase at our discretion.

04 Payment & Pricing

All prices are displayed in GBP (£) and are exclusive of VAT unless stated otherwise. Current pricing is:

• Step zero: free
• Self-Serve: £99 a month, or £990 a year
• Guided, per step: step 1 £950, step 2 £650, step 3 £750, step 4 £850, step 5 £850, step 6 £750, step 7 £550, step 8 £850, step 9 £650, step 10 £750. £7,600 for all ten steps. No single step costs more than £950.
• Step verification on the Self-Serve route: £295 for a step
• Done for you: quoted for each engagement. There is no published price.

Payments are processed securely via PayPal. By completing payment, you authorise the charge to your chosen payment method. We do not store payment card details.

We reserve the right to update pricing at any time. Price changes will not affect purchases already completed.

05 Cancelling and refunds

How you cancel, and what you get back, depends on which route you bought. Self-Serve is a monthly or annual subscription. Guided is bought one step at a time. Done-for-you is contracted separately and these Terms do not cover it.

Step zero is free. You do not pay for it, so there is nothing to refund. You keep what it produced whether you go further or not.

Self-Serve

• If you cancel within 14 days of your first payment, we refund it in full. You do not need to give a reason. Email us and we will process it.
• After 14 days you can cancel whenever you like. Your access runs to the end of the period you have paid for, and we do not refund part of a month.
• If you are on the annual plan, the 14 day refund applies to your first payment in the same way. After 14 days we do not refund the remainder of the year. If you would rather keep the option to stop sooner, take the monthly plan.
• Cancelling does not delete your account. Your documents and your answers stay available to you, and if you subscribe again you carry on where you stopped. If you want them deleted sooner, ask us and we will do it. Retention is set out in full in the privacy notice: accounts inactive for more than two years are deleted after we contact you first, and billing records are kept for seven years because tax law requires it.

Guided

• Each step is bought on its own. You can ask for a refund on any step you have paid for and not yet started, and we will refund it in full.
• A step counts as started when the first review or working session for that step takes place. From that point we cannot refund that step, because the work has been done. Any later steps you have paid for and not started are still refundable.
• There is no minimum number of steps and no notice period. Stopping after any step costs you nothing beyond the steps you have already started.

Both routes

• If we cannot deliver something we said we would, we refund it. That applies whatever else this section says.
• To cancel or ask for a refund, email contact@structured-pm.com. We will confirm within two working days and process any refund within 14 days of confirming, to the payment method you used.

06 Access & Accounts

Upon successful payment, an account will be created for you on our platform. You are responsible for:

• Keeping your login credentials secure and confidential.
• All activity that occurs under your account.
• Notifying us immediately at contact@structured-pm.com if you suspect unauthorised access.

Access to purchased steps is granted to the individual account registered at checkout. Sharing login credentials or redistributing materials to third parties is not permitted.

We will make reasonable efforts to ensure platform availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible.

07 Intellectual Property

All content, templates, workbooks, frameworks, and materials provided through GDPR STEPWISE™ are the intellectual property of Structured PM Ltd and are protected by UK copyright law.

Upon purchase, you are granted a non-exclusive, non-transferable licence to use the materials for the internal compliance purposes of your own organisation. You may not:

• Resell, sublicence, or redistribute our materials to any third party.
• Use our materials to create competing products or services.
• Remove any branding, copyright notices, or attribution from our documents.
• Share login access with individuals outside your registered organisation.

08 Limitation of Liability

8.1 Nothing in these Terms excludes or limits our liability for:

1. death or personal injury caused by our negligence;
2. fraud or fraudulent misrepresentation;
3. breach of the terms as to title implied by section 2 of the Supply of Goods and Services Act 1982;
4. any other liability that cannot lawfully be excluded or limited.

8.2 Subject to clause 8.1, we are not liable for:

1. indirect, consequential or special loss;
2. loss of profit, revenue, business, contracts or anticipated savings;
3. regulatory penalties, fines or enforcement action taken against your organisation by the Information Commissioner or any other authority, to the extent that they arise from your acts or omissions or from information you gave us that was inaccurate or incomplete;
4. loss arising from your failure to implement our guidance correctly or completely, or from information you give us that is inaccurate or incomplete;
5. interruption of third party services, including PayPal, Supabase and our hosting providers.

8.3 Subject to clause 8.1, our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees you have paid us in the twelve months immediately before the event giving rise to the claim.

8.4 You remain the controller of your organisation's personal data and are responsible for your organisation's compliance with data protection law. We provide tools, templates and guidance to support that work. The decisions, and their implementation, are yours.

09 Disclaimer

GDPR STEPWISE™ provides practical compliance tools, templates, and guidance. It does not constitute legal advice. We are not a law firm and our consultants are not solicitors.

While our programme is designed to help you work towards UK GDPR compliance, we cannot guarantee that completion of the programme will result in full regulatory compliance or that you will avoid enforcement action by the ICO.

10 Termination

We reserve the right to suspend or terminate your access to the platform at any time if you:

• Breach any of these Terms.
• Engage in fraudulent, abusive, or unlawful behaviour.
• Attempt to reverse-engineer, scrape, or misuse our platform or materials.

In the event of termination due to your breach, no refund will be issued. You may request termination of your account at any time by contacting privacy@structured-pm.com.

11 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We will always attempt to resolve any disputes amicably before pursuing legal action. Please contact us first at contact@structured-pm.com.

12 Contact Us

If you have any questions about these Terms, please contact us:

• Email: contact@structured-pm.com
• Phone: +44 7552 398535
• Company: Structured PM Ltd, United Kingdom
• ICO Registration: ZB837557